Customer Service

US Shipping & Handling Rates (48 Contiguous States Only)
 
Order above $60 FREE*        
Ground Shipping

2-3 Day Shipping

Next Day Shipping

   

Under 2 lbs

$5.75

Under 2 lbs

$19.98
   

2-4 lb

$9.50

2-4 lbs

$22.98
   

5-7 lbs

$11.50

5-7 lbs

$28.98
Purchase Under $60 $3.98

8-11 lbs

$14.98

8-11 lbs

$35.98
   

12-15 lbs

$18.50

12-15 lbs

$42.98
   

16-19 lbs

$21.98

16-19 lbs

$48.98
Purchase at $60 and up FREE

20-24 lbs

$26.50

20-24 lbs

$55.98
   

25-29 lbs

$29.98

25-29 lbs

$62.98
   

30-34 lbs

$34.50

30-34 lbs

$69.98
   

35-39 lbs

$38.98

35-39 lbs

$77.98
   

40-44 lbs

$43.75

40-44 lbs

$85.98
   

45-49 lbs

$47.98

45-49 lbs

$94.98
   

50-54 lbs

$52.98

50-54 lbs

$102.98
   

55 lbs

$58.98

55 lbs

$115.98
 

Additional Shipping Information

* The free shipping promotion will be honored via a postal carrier and a ground shipping method of our choice. We no longer offer free shipping to PO Box, please provide a physical address for delivery.

Most of our products will be shipped via FedEx Ground, FedEx Home Delivery or USPS. Please allow 2 business days to process your order. There is additional 1 business day for next day shipping, 2-3 business days for 2-3 Day Shipping, or 3-6 business days for Ground delivery.

Tracking Order
You can track your order by clicking on the reference link in your order confirmation email. The FedEx or USPS tracking number will be posted in 2 - 3 business days.

Ordering By Fax, Mail, or Phone
Click here for additional details.

Tax
There is no sales tax on tea. For all teaware items shipped to the State of California, the tax rate is 8.75%.

Return Policy
We want you to be completely happy with our products. If for any reason you are not satisfied with our products, please return your purchase within 60 days of the purchase, we will refund the original purchase price or send a replacement order.

Please send us an email (sales@enjoyingtea.com) regarding your situation prior to returning the package. This might prevent unnecessary shipping costs for both parties.

  • All merchandise must be in its original package and securely wrapped.
  • All returns must be shipped prepaid.
  • Please include a copy of the invoice with your return to ensure correct credit will be issued.
  • Once the returned package arrives at our warehouse, please allow another 1 week for the refund to be processed.

Please indicate the reason(s) of your return on your invoice or the purchase summary to help us better serve your needs.

Please ship all returns to:

EnjoyingTea.com
1661 Tennessee St. Ste 3L
San Francisco, CA 94107

Contact
Please email all inquires to: sales@enjoyingtea.com or enjoyingtea@yahoo.com

We will normally return your emails within 24hrs. Currently we don't have a phone center to accept your calls. We apologize for this inconvenience.

Please click here for the FAQ page if you have additional unanswered questions.