Additional Shipping Information
* The free shipping promotion will be honored via a postal carrier and a ground shipping method of our choice. We no longer offer free shipping to PO Box, please provide a physical address for delivery.
Most of our products will be shipped via FedEx Ground, FedEx Home Delivery or USPS. Please allow 2 business days
to process your order. There is additional 1 business day for next day shipping, 2-3 business days for 2-3 Day Shipping,
or 6-7 business days for Ground delivery.Ordering By Fax or Mail
You can track your order by clicking on the reference link in your order confirmation email. The FedEx or USPS tracking number will be posted in 2 - 3 business days.
Click here for additional details.
There is no sales tax on tea. For all teaware items shipped to the State of California, the tax rate is 8.50%.
We want you to be completely happy with our products. If for any reason
you are not satisfied with our products, please return your purchase within
60 days of the purchase, we will refund the original purchase price or send a replacement order.
Please send us an email (firstname.lastname@example.org) regarding your situation prior to returning the package. This might prevent unnecessary shipping costs for both parties.
- All merchandise must be in its original
package and securely wrapped.
- All returns must be shipped prepaid.
- Please include a copy of the invoice
with your return to ensure correct credit will be issued.
- Once the returned package arrives at our warehouse, please allow another 1 week for the refund to be processed.
Please indicate the reason(s) of your
return on your invoice or the purchase summary to help us better serve
Please ship all returns to:
1661 Tennessee St. Ste 3L
San Francisco, CA 94107
Please email all inquires to:
We will normally return your emails within 24hrs. Currently we don't have a phone center to accept your calls. We apologize for this inconvenience.