How do I exchange a broken, defective, or incorrect item?
Please send us an email (firstname.lastname@example.org or email@example.com) regarding your situation. We will address each issue within 24 hours.
How do I cancel an order? What is your return policy?
Please send us an email (firstname.lastname@example.org or email@example.com) regarding your situation. There is no guarantee your order can be cancelled if notified more than 24 hours after purchase.
We want you to be completely happy with our products. If for any reason
you are not satisfied with our products, please return your purchase within
60 days of the purchase, we will refund the original purchase price or send a replacement order.
Please send us an email (firstname.lastname@example.org) regarding your situation prior to returning the package. This might prevent unnecessary shipping costs for both parties.
- All merchandise must be in its original
package and securely wrapped.
- All returns must be shipped prepaid.
- Please include a copy of the invoice
with your return to ensure correct credit will be issued.
- Once the returned package arrives at our warehouse, please allow another 1 week for the refund to be processed.
Please indicate the reason(s) of your
return on your invoice or the purchase summary to help us better serve
Please ship all returns to:
1661 Tennessee St. Ste 3L
San Francisco, CA 94107