Returns & RefundsHow do I exchange a broken, defective, or incorrect item?
Please send us an email (sales@enjoyingtea.com or enjoyingtea@yahoo.com) regarding your situation. We will address each issue within 24 hours.
How do I cancel an order?
Please send us an email (sales@enjoyingtea.com or enjoyingtea@yahoo.com) regarding your situation. There is no guarantee your order can be cancelled if notified more than 24 hours after purchase.
What is your return policy?
We want you to be completely happy with our products. If for any reason you are not satisfy with our products, please return your purchase within 30 days of the purchase, we will refund the original purchase price or send a replacement order.
Please send us an email (sales@enjoyingtea.com or enjoyingtea@yahoo.com) regarding your situation prior to returning the package. This might prevent unnecessary shipping costs for both parties.
- All merchandise must be in its original package and securely wrapped.
- All returns must be shipped prepaid.
- Please include a copy of the invoice and a copy of email correspondences with your return to ensure correct credit will be issued.
- Please note that we are not responsible for any shipping and handling cost.
- Please allow 2 to 4 weeks for processing.
- Please indicate the reason(s) of your return on your invoice or the purchase summary to help us better serve your needs.
Please ship all returns to:
EnjoyingTea.com
1661 Tennessee St. Ste 3L
San Francisco, CA 94107
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