Frequently Asked Questions

What are your shipping costs?

Please see customer center.

How long will it take for orders to arrive with ground?

Please allow 2 business days of processing and additional 6 to 7 business days for ground shipping in the U.S.

What is your tax policy?

For all items shipped to the State of California, the tax rate is 8.5%, except for tea, which has no tax. Further information can be obtain from the California State Board of Equalization AT 800-400-7115.

How is the tea packaged?

The tea will be packaged in a heat-sealed resealable stand-up pouch. This insures freshness until brewing time. The pouch will then be packaged in a box for shipping.

What is our privacy policy?

Click here to view our privacy policy page.

Do you wholesale?

Yes, we do. Please inquire by contacting us at and provide us with your contact information.

What is the monthly special?

This is where our prices are slashed for the teas, tea sets or teapots. Combination packages are sometimes given. The special of the month is usually packages geared toward holidays such as Mother's Day and Valentine's Day. Go to our homepage for our specials of the month, click here.

Where did tea originate from?

A famous chinese legend tells the story of how tea was accidentally discovered! For more information, click here.

What are the major types of tea?

The major types of tea are black tea, green tea and oolong tea. For more information, click here.

What is Gongfu style tea?

This is a method of tea preparation characterized by multiple short infusion of tea leaves. For more information, click here.

Do you offer the lowest prices?

We work hard to keep our prices low. Our prices are one of the most competitive in the business.

How can we be contacted?

We check our email daily and try to respond as quickly as possible.

What free tea is offered with a purchase of a teapot or tea set?

We automatically include the 1oz – 2oz tea sample for you when we package your order. Please click on this link for the tea selection.

How can we order by mail or fax?

Click here if you want to order by mail or fax.

How can we order with Paypal?

Proceed to "Checkout" as usual. Click on the Paypal link and follow the instructions.